Privacy Policy

Susan Metcalfe Residential (Susan Metcalfe Limited, 10 Hollywood Road, Chelsea, London SW10 9HY) respects your privacy. This page explains how this website (www.susanmetcalfe.com) handles personal information.

1. What this website collects

This website does not have user accounts, registration or enquiry forms, and it does not ask you for any personal information. We do not use analytics or advertising tracking.

Like all websites, our web server automatically records technical information when you visit, such as your IP address, browser type, the pages you request and the date and time. We use it only to keep the website secure and working properly.

2. Content from other providers

Some pages show maps and Street View from Google, and property videos from Vimeo. When you view that content, the provider receives your IP address and browser details. See our Cookie Policy for details.

3. Contacting us

If you choose to contact us by email, telephone or post, we use what you tell us only to reply to you and to deal with your enquiry. We do not sell your information.

4. Your rights

Under UK data protection law you can ask to see, correct or delete personal information we hold about you. Email info@susanmetcalfe.com and we will help. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

5. Changes to this policy

We may update this policy by posting a new version on this page.

Last updated: 16 October 2026