Kensington & Chelsea - Business Awards 2023

Welcome to Susan's homepage in the Heart of London!

In the dynamic tapestry of London's vast expanse, finding a corner that truly feels like 'home' is a pursuit we hold dear, and we extend to you a discreet, understated welcome. For me, that special haven has always been nestled within the enchanting neighbourhoods surrounding Hyde Park, where some of the world's most exquisite properties come to life.

As a proud resident of Royal Borough of Kensington and Chelsea for over 35 years, I have come to cherish the unique charm and energy of this extraordinary city. In 1997, fuelled by a desire to share the joy of London living with kindred spirits, I founded my own company.

At our core, we are more than an estate agency - we are a committed partner on your journey of buying, selling, renting, or letting. Navigating the complexities of property decisions is a significant endeavour, and our simple commitment is to stand by your side throughout the entire process. We are here to smooth the path, oil the wheels, and swiftly address any challenges that may arise.

Our company is a reflection of this unwavering commitment. We proudly remain a small, discreet privately-owned company, distinguished by our exclusive and expert team. What sets us apart is our dedication to providing an easy, relaxed, and highly personal service, a genuine departure from the impersonal experiences often associated with larger chains.

At the heart of our company lies a unique strength - our team. Comprised of diverse individuals with many international backgrounds, we bring a wealth of perspectives, languages, and cultural insights to enrich your experience. United by our passion for making London your home, our team is here to expedite you.

Whether we have had the pleasure of assisting you in the past or we are meeting for the first time, we extend a warm invitation to drop by, have a coffee, and get to know me, the team, and perhaps even our friendly dog, Belle.

When it comes to property, the only door you need enter is ours.

Susan Metcalfe
London, November 2023

What we do

For your peace of mind

Susan Metcalfe Residential is a member of The Property Ombudsman, the National Association of Estate Agents (NAEA), the Association of Residential Lettings Agents (ARLA) and complies with the Tenancy Deposit Protection Scheme and has a Client Money Protection Scheme in place. These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.

How we market your property

We advertise all our properties on all the major property portals including Primelocation, Rightmove, and Zoopla. In addition to having a list of the finest search agents in London.