Among the many architectural gems of London are its grand mansion blocks of apartments, often dating from the Victorian and Edwardian eras. Almost like small villages, these require specialist, highly organised management.

Susan Metcalfe Residential Property Management (previously HMR London) has been fulfilling this role expertly since 2001 and is now responsible for the successful running of over 80 prestigious buildings in and around Kensington and Chelsea, Belgravia and Knightsbridge.

With its successful expansion based entirely on recommendation, SMR Property Management is no distant, inaccessible service but a committed, hands-on team, ready to deal with everything from a burst pipe to organising an AGM, from watering the gardens to preparing service charge accounts. It’s a flexible, bespoke service, tailored to the particular needs and budget of each different building.

Most of all though, it’s about people; meeting them, talking to them and keeping them feeling happy and secure.

We are proud to be a member of The Property Institute (TPI) (formerly ARMA-Q), the leading professional body for residential property managers in the UK. As a TPI member, we are committed to upholding the highest standards of professionalism, transparency, and customer service, following a strict code of practice designed to protect leaseholders and residents.

Our team benefits from ongoing training and industry guidance, ensuring we remain up to date with the latest legislation and best practices. Being part of TPI reflects our dedication to delivering a reliable, responsible, and high-quality property management service you can trust.