Helping you with Block Management

Among the many architectural gems of London are its grand mansion blocks of apartments, often dating from the Victorian and Edwardian eras. Almost like small villages, these require specialist, highly organised management.

Susan Metcalfe Residential Property Management (previously HMR London) has been fulfilling this role expertly since 2001 and is now responsible for the successful running of over 80 prestigious buildings in and around Kensington and Chelsea, Belgravia and Knightsbridge.

With its successful expansion based entirely on recommendation, SMR Property Management is no distant, inaccessible service but a committed, hands-on team, ready to deal with everything from a burst pipe to organising an AGM, from watering the gardens to preparing service charge accounts. It’s a flexible, bespoke service, tailored to the particular needs and budget of each different building.

Most of all though, it’s about people; meeting them, talking to them and keeping them feeling happy and secure.


Susan Metcalfe Residential Property Management has achieved ARMA-Q accreditation which was introduced by the industry’s trade body, the Association of Residential Managing Agents (ARMA). Aimed to protect customers and improve quality of service, ARMA-Q recognises the companies meeting the best residential property management industry standards, putting our property management at the highest end of best practice.

What we do